1Who We Are
This Privacy Policy is published by Konjo Bet ("Konjo Bet", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at konjobet.biz. Konjo Bet is a platform built specifically for Pakistani players, offering cricket betting, live casino, slots, crash games and more — all in Pakistani Rupees (PKR).
For the purpose of this policy, Konjo Bet is the data controller for the personal information of all registered players and visitors to the konjobet.biz website. When you register an account, deposit funds, play games or contact our support team, you are sharing personal data with us. This policy explains what happens to that data from the moment you share it.
This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of your agreement with Konjo Bet.
2Data We Collect
Konjo Bet collects personal data only to the extent necessary to operate the platform, process your transactions, verify your identity and comply with our legal obligations. We do not collect data speculatively or for purposes beyond those described in this policy.
| Category | Data Points | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Account verification, age confirmation, regulatory compliance |
| Contact Data | Email address, mobile number, residential address | Account communication, withdrawal notifications, support |
| Financial Data | Payment method details, transaction history, deposit/withdrawal amounts in PKR | Payment processing, anti-fraud, regulatory reporting |
| Activity Data | Games played, bets placed, session times, betting history | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Security, fraud prevention, platform optimisation |
| Communication Data | Support chat transcripts, email correspondence, feedback submitted | Service improvement, dispute evidence, quality assurance |
We do not collect sensitive personal data such as biometric data, health information or political opinions. CNIC information is collected solely for identity verification and is handled with the highest level of access restriction within our systems.
3How We Collect Your Data
3.1 Directly From You
The majority of data Konjo Bet holds about you is data you have provided directly — during account registration, when completing identity verification, when making a deposit or withdrawal, when contacting our support team, or when completing any survey or feedback form on the platform.
3.2 Automatically Through the Platform
When you visit and use konjobet.biz, our systems automatically collect certain technical data about your device and session. This includes your IP address, the device and browser you are using, pages visited within the platform, time spent on each page, game sessions initiated, and actions taken within game interfaces. This data is collected through server logs, cookies and similar tracking technologies, which are described in detail in Section 7 of this policy.
3.3 From Third-Party Partners
Konjo Bet receives limited data from the third-party service providers who help us operate — specifically, transaction confirmation data from payment processors such as Easypaisa, JazzCash, NayaPay, SadaPay and banking partners, and identity verification signals from our CNIC verification service. We do not receive marketing or behavioural data about you from third-party data brokers.
4How We Use Your Data
Konjo Bet uses your personal data for the following purposes. For each purpose, we rely on a specific legal basis under applicable data protection principles:
- Account creation and management — Processing your registration, maintaining your account, providing access to games and betting markets. Basis: Contract performance.
- Payment processing — Handling deposits and withdrawals via your chosen Pakistani payment method in PKR, issuing receipts, processing refunds. Basis: Contract performance.
- Identity verification — Confirming your identity and age before processing withdrawals, as required by our anti-fraud and anti-money laundering obligations. Basis: Legal obligation.
- Responsible gaming monitoring — Monitoring your play patterns to identify potential signs of problematic gambling and providing appropriate interventions or support resources. Basis: Legitimate interest and legal obligation.
- Security and fraud prevention — Detecting and preventing unauthorised account access, fraudulent transactions and bonus abuse. Basis: Legitimate interest and legal obligation.
- Customer support — Responding to your queries, resolving disputes and improving our service based on support interaction data. Basis: Contract performance.
- Platform improvement — Analysing aggregated, anonymised usage data to understand how players use the platform and improve the experience. Basis: Legitimate interest.
- Marketing communications — Sending you promotions, bonuses and platform updates via email or SMS, but only where you have opted in to receive such communications. Basis: Consent.
Marketing communications from Konjo Bet are opt-in. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting our support team. Opting out of marketing does not affect your ability to use the platform.
6Payment Data — Special Handling
All transactions at Konjo Bet are processed in Pakistani Rupees (PKR). Because our payment systems integrate directly with Easypaisa, JazzCash, NayaPay, SadaPay and Pakistani banking infrastructure, the payment data involved is particularly sensitive and is handled accordingly.
Konjo Bet does not store your complete Easypaisa or JazzCash account number, your bank account details or your Visa/Mastercard card number on our servers after a transaction is complete. Payment details are transmitted directly to the payment processor through encrypted channels and a tokenised reference is retained for transaction history purposes only.
Transaction history — including deposit amounts, withdrawal requests, dates and methods — is retained in your Konjo Bet account history for a minimum of five years to comply with financial record-keeping obligations and to support dispute resolution. This history is visible to you at any time from your account dashboard.
Konjo Bet will never ask you to share your complete payment account password, full card number or OTP via chat, email or phone. If you receive such a request purporting to be from Konjo Bet, do not comply and report it to our support team immediately.
7Cookies and Tracking Technologies
Konjo Bet uses cookies and similar technologies on the konjobet.biz website. A cookie is a small text file stored on your device that helps us recognise returning visitors, maintain your session, and understand how the platform is being used.
Most web browsers allow you to control cookies through browser settings. Disabling essential cookies will affect your ability to use the Konjo Bet platform. Disabling analytics or marketing cookies will not affect core functionality.
8How Long We Keep Your Data
Konjo Bet retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following retention periods apply:
- Account data — Retained for the lifetime of your active account plus five years after closure to comply with financial record-keeping requirements.
- Transaction history — Retained for five years from the date of each transaction, as required by anti-money laundering regulations.
- Identity verification documents — Retained for five years after account closure. Securely deleted thereafter unless a legal hold applies.
- Support communications — Retained for three years from the date of the interaction, used to support dispute resolution and service quality improvement.
- Marketing preferences and opt-in records — Retained for the duration of your account and five years after closure to demonstrate compliance with consent requirements.
- Technical / server logs — Retained for 90 days for security monitoring, then deleted unless a specific security investigation requires longer retention.
Where data is no longer required under any applicable retention period and no legal hold applies, Konjo Bet will securely delete or irreversibly anonymise it.
9How We Protect Your Data
Data security is not a checkbox at Konjo Bet — it is a core infrastructure requirement. The following technical and organisational measures are in place to protect your personal data:
- SSL/TLS Encryption — All data in transit between your device and Konjo Bet's servers is encrypted using industry-standard TLS (Transport Layer Security). The padlock icon in your browser's address bar confirms this encryption is active.
- Encrypted Data at Rest — Sensitive data stored in our databases — including identity documents and payment references — is encrypted at rest using AES-256 encryption.
- Two-Factor Authentication — All Konjo Bet player accounts support two-factor authentication (2FA) via SMS OTP. We strongly recommend enabling 2FA on your account. VIP tier accounts above Platinum level have 2FA enabled by default.
- Access Controls — Internal access to player personal data is restricted on a strict need-to-know basis. Staff who access player data are required to complete data protection training and are bound by confidentiality obligations.
- Intrusion Detection and Monitoring — Konjo Bet's systems are monitored continuously for unusual access patterns, security anomalies and potential breaches. Automated alerts trigger immediate investigation of any suspicious activity.
In the unlikely event of a data breach that poses a risk to your rights as a player, Konjo Bet will notify affected players via the email address on their account within 72 hours of becoming aware of the breach, and will take immediate steps to contain the incident and assess its impact.
10Your Rights Over Your Data
As a Konjo Bet player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team with your registered account details and a copy of your CNIC for identity verification.
Right of Access
You have the right to request a copy of all personal data Konjo Bet holds about you. We will provide this in a readable format within 30 days of a verified request.
Right of Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Corrections to identity data require re-verification.
Right of Erasure
You have the right to request deletion of your personal data. This right is subject to legal retention obligations — for example, we are required to retain transaction history for five years regardless of deletion requests.
Right to Restrict Processing
You can request that we restrict the processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold or while a complaint is under review.
Right to Data Portability
You can request a machine-readable copy of the personal data you provided to Konjo Bet, for the purpose of transferring it to another platform or service.
Right to Object to Processing
Where we process your data on the basis of legitimate interest — including for marketing purposes — you have the right to object. We will cease that processing unless we can demonstrate compelling legitimate grounds to continue.
We aim to respond to all data rights requests within 30 days. If we require more time due to the complexity of your request, we will notify you within the initial 30-day window.
11Minors and Age Verification
The Konjo Bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age.
Konjo Bet requires age confirmation during account registration and reserves the right to request documentary proof of age — including CNIC verification — at any stage of the account lifecycle. If we discover or have reason to believe that an account is held by a person under 18, the account will be closed immediately, all activity voided and any deposits refunded to the original payment source.
Parents and guardians who believe a minor has registered an account at Konjo Bet without authorisation should contact our support team immediately. We treat such reports with the highest priority and will investigate and act within 24 hours.
12Changes to This Privacy Policy
Konjo Bet may update this Privacy Policy from time to time to reflect changes in our data practices, changes in legal requirements, or improvements to our platform. The "Last updated" date at the top of this page indicates when the most recent revision was made.
Where changes are material — that is, where they significantly alter how we collect, use or share your personal data — we will notify all registered players via email to the address held on their account, with a minimum of 14 days' notice before the changes take effect. Minor clarifications or typographical corrections may be made without specific notification.
Continued use of the Konjo Bet platform after any update to this Privacy Policy constitutes your acceptance of the revised version. If you disagree with any changes, you have the right to close your account before the new policy takes effect.
13Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, want to report a concern about how your data is being handled, or believe you have received a communication purporting to be from Konjo Bet that you suspect is fraudulent, please contact our team through any of the following channels:
- Live chat — Available 24/7 from the Konjo Bet platform. The fastest way to get a response to any privacy-related query.
- Email — support@konjobet.biz — For formal data rights requests, please include your registered account username and a copy of your CNIC for identity verification.
We aim to acknowledge all privacy queries within 24 hours and to fully resolve them within 30 days. Complex requests may take longer, in which case we will keep you informed of progress throughout.